Hitch reaches new inbound leads in under 30 seconds and keeps working them until they book, decline, opt out, or are clearly no longer an opportunity — so more of the leads you already paid for get fully worked instead of quietly dying in the pipeline.
Hitch is built for established home-service companies — especially roofing, HVAC, plumbing, electrical, and restoration businesses — that already generate consistent inbound leads through Google Ads, Local Services Ads, Facebook, referrals, website forms, and phone calls.
The primary buyer is the owner or general manager responsible for marketing performance and revenue, with sales and office managers often involved in evaluating or using the system. These companies don't need more software to manage or another employee to hire — they need a done-for-you Lead Response System that reaches new leads quickly, completes the follow-up their team rarely has time to finish, and moves each opportunity toward a booked next step or a clear no.
Hitch calls new inbound leads in under 30 seconds — while their interest is highest and before they move on to the next company.
Hitch starts with a structured six-touch call-and-text sequence, then continues based on the lead's response and status — so prospects aren't abandoned after one missed call.
You already paid to generate the call, form, or message. Hitch gives each opportunity a consistent path toward a booked estimate, service call, or clear no.
Natural, conversational calls that sound like a real member of your team, not a robotic script.
Every inquiry is qualified and worked forward, not left waiting on a callback.
Booked estimates and service calls land directly on the calendar and sync to your CRM.
Hot leads get handed to your team live, right when the conversation calls for it.
Every conversation logged and reviewable, with performance visibility for your team.
Nights, weekends, holidays — new leads get worked no matter when they come in.
Calls and voicemails come from a local number your leads recognize and trust.
Every new lead moves through the same disciplined sequence — then continues based on how they respond.
New lead comes in, Hitch calls immediately while interest is highest.
No answer? A text goes out right away to keep the conversation open.
Hitch tries again at a smarter interval instead of giving up after one try.
A helpful, specific message with an easy way to book the estimate or service call.
One more structured attempt, timed to the lead's prior response pattern.
The sixth scheduled touch closes out the initial sequence with a clear ask.
We were losing after-hours roofing leads every single week. Hitch started calling them back before we even saw the notification. Booked estimates went up the first month.
Our office manager simply didn't have time to call every web form lead twice. Hitch runs the full follow-up sequence in the background, and nothing sits untouched anymore.
What sold me was that Hitch doesn't stop after one missed call like our old system did. It keeps going the way a good salesperson would, until we get a real answer either way.
Setup took less than a week and it slotted right in beside our existing process — no new hire, no CRM overhaul. Hitch just makes sure every paid lead actually gets worked.
The seven-business-day launch period begins after Hitch confirms in writing that onboarding is complete, all required information and approvals have been received, credentials have been validated, and the agreed supported systems are accessible.
If Hitch does not make the standardized Lead Response System live within seven business days after that confirmation, Hitch will refund the full $497 implementation fee. "Live" means the agreed lead source is connected, the system has successfully processed a test lead, and the applicable response, follow-up, booking, or handoff workflow is active.
Monthly subscription fees, third-party charges, and usage already incurred are nonrefundable. The launch period pauses if the client changes the approved scope or if previously working access, approvals, or third-party systems become unavailable. Hitch does not guarantee a specific number of appointments, jobs, or revenue.